Sign-In Assistance
How can we help?
Choose the option that best describes your sign-in or account-access issue.
Select a sign-in topic above to view the relevant guidance and available next steps.
Reset Your Password
If you have forgotten your password, you can request a reset using the email address associated with your FemtoGrid account.
If an account exists for that email address, we will send you a secure password-reset link.
Your Password Is Not Working
Check that you are entering the email address associated with your FemtoGrid account and that Caps Lock is not enabled.
If you recently changed your password, your browser or password manager may still be entering an older password. Try entering your current password manually.
You can also use the Forgot Password flow to create a new password.
If the problem continues, please contact us for assistance.
Your Account Is on Hold
Your account may require additional review or verification before access can be restored.
Please contact us and provide the email address associated with your account so that we can assist you.
You Do Not Have an Account
You do not need a FemtoGrid account to contact us or discuss a business, product, partnership, or support inquiry.
Please use our Contact Us page and provide a few details about your requirement.
You Cannot Create an Account
If you are unable to complete registration, please check that all required information has been entered correctly and try again.
If the issue continues, please contact us and include details about the problem you are experiencing.