1. Introduction
FemtoGrid Systems Private Limited ("FemtoGrid Systems", "FemtoGrid", "we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, communicate with us, request information about our products or services, or otherwise interact with FemtoGrid Systems.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Definitions
For the purposes of this Privacy Policy:
- Personal Information means any information that identifies, relates to, describes, or can reasonably identify an individual, directly or indirectly.
- Website means the websites, applications, and online services operated by FemtoGrid Systems.
- Services means the products, software, platforms, APIs, engineering services, consulting services, and related offerings provided by FemtoGrid Systems.
3. Information We Collect
Depending on how you interact with FemtoGrid Systems, we may collect the following categories of information.
3.1 Personal Information
We may collect information that you voluntarily provide, including:
- Your name.
- Email address.
- Telephone or mobile number.
- Company or organization name.
- Job title or professional role.
- Country, region, or general location.
3.2 Business Information
We may collect information submitted through contact forms, customer registration forms, support requests, project discussions, quotations, proposals, email communications, or other business interactions with FemtoGrid Systems.
This may include business requirements, technical requirements, project information, service preferences, and records of communications between you and us.
3.3 Technical Information
When you visit our website, we may automatically collect limited technical information, including:
- Internet Protocol (IP) address.
- Browser type and version.
- Operating system and device information.
- Referring and exit pages.
- Pages viewed and links selected.
- Date, time, frequency, and duration of visits.
- Approximate geographic location derived from technical information.
- Website performance, diagnostic, and security information.
4. How We Use Your Information
We may use the information we collect for one or more of the following purposes:
- Respond to enquiries, requests, and support communications.
- Provide the products, services, or information you request.
- Understand your business requirements and project goals.
- Develop, operate, maintain, and improve our products, platforms, applications, and website.
- Manage customer, supplier, partner, and other business relationships.
- Send service-related notifications, technical updates, security notices, and other operational communications.
- Send product updates, newsletters, or marketing communications where permitted by law or with your consent.
- Monitor website usage, performance, and reliability.
- Detect, investigate, and prevent fraud, abuse, security incidents, or unauthorized access.
- Comply with applicable legal, regulatory, and contractual obligations.
- Establish, exercise, or defend legal claims where necessary.
5. Lawful Basis for Processing
Where required by applicable law, FemtoGrid Systems processes personal information only where an appropriate legal basis exists.
Depending on the circumstances, we may process personal information based on:
- Your consent.
- The performance of a contract or steps taken before entering into a contract.
- Compliance with applicable legal or regulatory obligations.
- Our legitimate business interests, provided those interests do not override your rights and freedoms.
Where processing is based on your consent, you may withdraw that consent at any time, subject to applicable legal requirements.
6. Cookies and Similar Technologies
FemtoGrid Systems uses cookies and similar technologies to improve the functionality, security, usability, and performance of our website.
The categories of cookies we may use include:
6.1 Essential Cookies
These cookies are required for the operation, security, and core functionality of our website. Without them, certain features may not function correctly.
6.2 Analytics Cookies
These cookies help us understand how visitors use our website so that we can improve performance, usability, and the overall user experience.
6.3 Preference Cookies
These cookies remember user preferences, such as language or other settings, to provide a more personalized experience.
Most web browsers allow you to manage, block, or delete cookies. Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.
7. Analytics
We use analytics services, including Google Analytics, to understand how visitors interact with our website and to improve our products, services, website performance, and user experience.
Google Analytics may use cookies and similar technologies to collect information such as browser type, device information, approximate location, pages viewed, visit duration, navigation patterns, referring sources, and interactions with our website.
Information collected through Google Analytics may be processed by Google in accordance with its applicable privacy policies and terms. We do not intentionally send information such as your name, email address, or other directly identifying information to Google Analytics.
Analytics information is used to measure website performance, improve functionality, and better understand how visitors use our website.
Where required by applicable law, analytics cookies and similar technologies will be used only after obtaining the appropriate consent.
You can learn more about how Google uses information from sites and applications that use its services by visiting Google's information about data from sites and apps that use its services .
8. Information Sharing
FemtoGrid Systems does not sell, rent, or trade your personal information to third parties.
We may share personal information only where necessary for legitimate business purposes, including:
- Trusted service providers that support our website, cloud infrastructure, hosting, email, analytics, security, customer support, or other operational services.
- Professional advisers, including legal, accounting, auditing, or consulting firms where reasonably necessary.
- Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by applicable law.
- Parties involved in a merger, acquisition, restructuring, financing, or transfer of all or part of our business.
- Where necessary to protect the rights, property, security, systems, employees, customers, or users of FemtoGrid Systems.
Third-party service providers process personal information only on our behalf, for agreed purposes, and are expected to maintain appropriate confidentiality and security measures.
9. Data Storage and International Transfers
Personal information may be stored or processed using infrastructure operated by FemtoGrid Systems or our trusted service providers.
Depending on the services you use, information may be processed in India or in other countries where our cloud, hosting, email, analytics, or technology providers operate.
Where personal information is transferred across national borders, we take reasonable steps to ensure appropriate safeguards are applied and that such transfers are made in accordance with applicable data protection laws.
We work with trusted service providers that are expected to maintain appropriate technical and organizational measures to protect the confidentiality, integrity, and security of personal information.
10. Data Security
FemtoGrid Systems implements reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Our security measures may include:
- Access controls and authentication.
- Encryption where appropriate.
- Secure software development practices.
- Security monitoring and logging.
- Backup and disaster recovery procedures.
- Regular security reviews and system maintenance.
- Restrictions on access to personal information.
We regularly review and improve our security practices to address evolving security threats and protect the information entrusted to us.
While we take reasonable steps to safeguard personal information, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, maintain business relationships, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on the type of information, retention periods may vary. Examples include:
- Contact enquiries may be retained until the enquiry has been resolved and for a reasonable period afterwards.
- Customer and business records may be retained for the duration of the business relationship and any legally required retention period.
- Technical logs may be retained for security, troubleshooting, auditing, and performance monitoring.
- Analytics information may be retained according to the configuration of the relevant analytics provider.
- Communication preferences may be retained to respect your subscription, consent, withdrawal, and opt-out requests.
Certain information may remain in encrypted backup systems for a limited period before permanent removal as part of our disaster recovery and business continuity processes.
When personal information is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable legal and business requirements.
12. Data Processing Principles
FemtoGrid Systems is committed to processing personal information responsibly and in accordance with applicable privacy and data protection laws.
When processing personal information, we aim to follow these principles:
- Lawfulness and Transparency – We process personal information fairly, lawfully, and transparently.
- Purpose Limitation – We collect information only for specified and legitimate business purposes.
- Data Minimization – We collect only the information reasonably necessary for the intended purpose.
- Accuracy – We take reasonable steps to keep personal information accurate and up to date.
- Storage Limitation – We do not retain personal information longer than necessary.
- Integrity and Confidentiality – We implement appropriate safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
- Accountability – We continually review our privacy and security practices to support responsible handling of personal information.
13. Your Privacy Rights
Subject to applicable law, you may have certain rights regarding your personal information.
Depending on your jurisdiction, these rights may include:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where legally permitted.
- Withdraw previously provided consent where processing is based on consent.
- Request information about how your personal information is processed.
- Exercise other rights available under applicable privacy and data protection laws.
To protect your privacy, we may request sufficient information to verify your identity before responding to a privacy-related request.
Certain requests may be limited where continued processing or retention is required by applicable law, contractual obligations, security requirements, or legitimate business purposes.
14. Marketing Communications
Where permitted by applicable law, FemtoGrid Systems may send you information about our products, services, events, technical updates, newsletters, or other business communications.
You may opt out of promotional communications at any time by using the unsubscribe link provided in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may still send important service-related, operational, security, or legal communications where necessary.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, platforms, or online services that are not operated or controlled by FemtoGrid Systems.
We are not responsible for the privacy, security, or content of those third-party websites or services. We encourage you to review their privacy policies before providing personal information.
16. Children's Privacy
Our website, products, and services are intended primarily for business, professional, and organizational use and are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
17. Applicable Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable rules, regulations, and amendments.
18. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business, products, services, technologies, or legal requirements.
The updated version will be published on this page together with a revised effective date. We encourage you to review this Privacy Policy periodically.
19. Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact FemtoGrid Systems through our Contact page or by email at privacy@femtogridsystems.com .
Please include sufficient information to help us understand and respond to your request. We will review and respond to valid privacy-related requests in accordance with applicable law.